Return or Exchange
If you encounter any product quality issues, manufacturing defects, or wrong product delivery, please contact us. You are entitled to opt for a replacement or exchange in this case. For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.
Policy Against Fake / Replica / Imitation Products
As the official brands distributor, all product sold by AMICI Sdn Bhd are 100% genuine, we do not offer fake / replica or imitation goods.
- Any return received with missing items or without original packaging will not be credited.
- The following items are NEVER returnable:
- Any item that has been worn, used or altered
- Items that require special delivery
- Products that have been opened or have a broken seal
- Any product missing the serial number or UPC
- Customized products
- If you attempt to return an item, which is not returnable, there will be no replacement or exchange.
- Free gifts are not returnable or exchangeable.
Upon receiving your order, please open and inspect all products on the same day as delivered. In case of any faulty issue, please contact us immediately.
Orders that arrived damaged in transit must be reported to us on the same day. Please report to the delivery driver if the package they delivered is damage before acknowledging the recipient.
Subject to the Amici Return/Exchange Policy above, please email us at [email protected] within 3 days after receiving your orders. Please include the order number, email address, picture and video of the faulty product, and the problem in all correspondence. Returns can be made via courier or through our retails store at 11, Jalan DBP 1, Dolomite Business Park, 68100 Batu Caves, Selangor.
- Return via Courier - Product(s) must be sent back to us only via reliable and traceable shipping methods within 7 days after reporting to [email protected]. Amici will not be responsible for exchanging any untraceable packaged products. All return shipping costs will be borne by the purchaser of the product.
- Return via Retail Store - It is compulsory to email to [email protected] with minimum of 24 hours ahead before sending the return items to our retail store for exchange. Amici Sdn Bhd will not attend to exchanges without given prior notice; Amici also reserves the rights to reject exchange if product is genuinely not offered by us and proof purchase is not presented.
Amici will NOT attend to any exchange of products with obvious signs of prior usage.
Once we received your return product, your exchange will be processed within 7-10 working days.
For warranty claim, please click here.
For complaints that arise outside the manufacturer's warranty period, please click here.